Help Center / Account & Billing / Resetting a password
Resetting a password
Owner and staff logins reset themselves via email — a PG tenant logging in with just a mobile number resets differently.
1
Owner / staff — self-service by email
From the login screen, enter the email on your account. Claybricks emails a 6-digit code (resendable after 60 seconds); enter it, then set a new password of at least 8 characters.
2
PG tenant with a mobile-number login — ask staff instead
A tenant who logs in with just their mobile number (no email) can't use the code-based reset — the login screen will tell them so. Instead, staff with access to that tenant resets it from the tenant's own detail screen, which sets it back to the default 123456 and forces a change on next login.
More on this topic
See KYC & agreements — the same tenant detail screen handles both.