Help Center / PG Properties / Handling tenant complaints
Handling tenant complaints
Tenants raise complaints from their own portal — Plumbing, Electrical, WiFi, Food, Cleaning, or Other — with an optional photo.
1
A tenant raises one
From their portal, they pick a category, describe the issue, and can attach a photo.
2
It lands in your Complaints tab
Filter by All / Open / In Progress / Resolved — Open is the default view, so nothing outstanding gets buried.
3
Work it through the statuses
Tap Mark In Progress once you're on it, then Mark Resolved when it's done. Status moves one direction only — open, then in progress, then resolved.
More on this topic
See Creating a staff login to let a caretaker handle complaints without full access to billing or tenant records.