Effective date: September 10, 2026
These Terms and Conditions ("Terms") form a legally binding agreement between you and Claybricks ("Claybricks", "we", "us", "our"), which operates the Claybricks platform. These Terms govern your use of the Claybricks mobile application, website, web console, APIs and related services (collectively, the "Platform"), which provide property-management and community-management software for owners, organizations, staff, residents/tenants and other authorized users of layouts, apartments, societies, PG accommodations, rental properties and other properties.
By creating an account, accepting these Terms during registration, accessing the Platform, or otherwise using any part of the Platform, you agree to be bound by these Terms. If you do not agree with these Terms, you must not create an account or use the Platform.
By using the Platform, you represent that:
If you are registering a Property on behalf of another person or entity, you represent that you have authority to do so.
These Terms apply to every User. Owners and Staff use Claybricks to manage properties and administration. Residents/Tenants may view their own property, tenancy, dues, complaints, payments and visitor information made available to them. Security Staff may manage visitor requests and entry/exit information according to their permissions. Nothing in these Terms creates a tenancy, lease, employment, partnership, agency, brokerage, landlord-tenant or security-service relationship between Claybricks and any User.
Claybricks is a software and technology service provider. Claybricks does not:
The Platform provides tools for Users and Organizations to perform their own administrative activities.
Owners and Organizations are solely responsible for the properties and relationships they manage, including: lawful authority to manage the property; accuracy of property information; tenancy/rental arrangements; rent, maintenance, deposits and refunds; tenant selection and verification; lawful collection of personal information and obtaining consent where applicable; KYC collection; data accuracy; staff and security permissions; visitor decisions; property safety; legal compliance; disputes; and appropriate configuration and use of the Platform. Recording a relationship on Claybricks does not transfer responsibility for it to Claybricks.
Owners and Organizations determine which Staff and Security Staff receive access, may assign, modify or revoke permissions at any time, and should periodically review who has access. Claybricks may restrict or suspend access where it reasonably believes there is a security, legal, fraud or abuse risk.
Depending on the nature and purpose of processing, Claybricks may act as a Data Fiduciary or a Data Processor. Where an Owner or Organization determines the purpose and means of processing a Resident's/Tenant's personal data and instructs Claybricks to process it, the Owner/Organization remains responsible for its Data Fiduciary obligations, and Claybricks processes that information as a Data Processor, subject to applicable law and the relevant agreement. For data Claybricks processes for its own purposes — including account management, authentication, security, fraud prevention, service delivery, billing, legal compliance and support — Claybricks may act as a Data Fiduciary. Owners and Staff must have the necessary authority and lawful basis for any personal-data processing they carry out through the Platform.
How personal data is collected, used and protected more broadly is described in our Privacy Policy, which forms part of these Terms.
Residents and Tenants must:
and must not impersonate another person, upload fraudulent documents, or attempt unauthorized access. Claybricks is not responsible for the underlying tenancy, rental, employment or property disputes between Users.
Claybricks may allow Security Staff to create visitor requests, and authorized Residents/Tenants to approve or reject them. The Platform may record the visitor's name, contact details, vehicle details, purpose, the Property/unit/portion being visited, request time, status, and entry/exit time. Approval is an administrative action taken by the authorized User, not by Claybricks. Claybricks does not provide physical security and does not guarantee a visitor's identity, conduct, safety, legal authorization, or the verification/conduct of any Security Staff member. The Owner/Organization remains responsible for physical security procedures at their property.
Claybricks is not, by itself, a bank, escrow service or financial institution. Unless separately agreed, Claybricks does not hold rent, maintenance, deposits or other property funds. External UPI, bank transfer, cash, cheque and other payments occur directly between the payer and the property/Owner or their provider. Claybricks does not guarantee that an external payment was actually made or received. Payment status shown on the Platform may be based on information entered or verified by the relevant Owner, Staff or provider.
Uploading a screenshot, receipt, transaction reference or other payment proof does not itself establish that a payment was successfully made — the Owner or authorized Staff may verify it before confirming the payment. Submitting false, altered or misleading payment evidence is prohibited. Claybricks is not responsible for false records created by a User, or for payments claimed but never actually received.
If Claybricks integrates a third-party payment provider, processing is performed under that provider's own terms and policies, and Claybricks may rely on status notifications from that provider. Claybricks is not responsible for failures caused solely by payment providers, banks, UPI/card networks, telecom networks or other third-party infrastructure, except where the law provides otherwise.
Figures and records on the Platform — including rent, maintenance, deposits, dues, refunds, occupancy, utilities, payments, invoices and receipts — may be based on entries made by Owners, Staff or other authorized Users. Claybricks does not independently verify every such record. Owners and Staff must review and correct their own entries, and Users should independently verify any figure that is financially or legally important to them.
Claybricks may offer free, trial, subscription or usage-based features. Applicable fees, billing periods and plan conditions will be communicated through the Platform or a separate agreement. Subscription fees relate to use of the software itself; any rent, maintenance charge or deposit amount remains a separate obligation between Residents/Tenants and their property. Applicable taxes may be charged in addition to any fee. Claybricks may change pricing prospectively with reasonable notice. Cancellation, renewal and refund conditions are governed by the applicable plan or agreement. Nothing here excludes a mandatory legal right you may have.
You retain ownership of the lawful User Content you upload. By uploading it, you grant Claybricks a limited, non-exclusive licence to host, store, reproduce, process, transmit and display it as reasonably necessary to provide the Platform, its features, security, backups, support, legal compliance and enforcement of these Terms. You represent that you have the rights or authority needed to upload the content you submit. Unlawful, infringing, fraudulent, malicious, abusive User Content, or personal information uploaded without authorization, is prohibited.
You must not:
You must protect your password, authentication codes and other credentials, and must not share them. You are responsible for activity on your account to the extent it is caused by your own actions or negligence. Notify Claybricks promptly of any suspected compromise or unauthorized access. Claybricks may require reasonable identity verification before restoring access or acting on a sensitive request.
You agree to receive service-related electronic communications where permitted by law, including account notifications, one-time codes, payment reminders, invoices, visitor/security notifications, service announcements and support communications. Claybricks does not guarantee the delivery, receipt, viewing or timely action of any email, SMS, push notification or WhatsApp message. Marketing communications, where sent, will follow applicable law and any preferences you have set.
Claybricks may use third-party providers for hosting, databases, authentication, email, SMS, push notifications, payments, analytics, security, storage, monitoring and support. Those providers may have their own terms and privacy policies. Claybricks takes reasonable measures, appropriate to its role and applicable law, in selecting and managing such providers, but is not responsible for a provider's independent failure, except where the law provides otherwise.
The Platform's software, source code, design, interfaces, graphics, logos, trademarks, branding and documentation are owned by or licensed to Claybricks and protected by applicable law. The Claybricks name, logo and branding may not be copied or used commercially without written permission. Using the Platform gives you only a limited, non-exclusive, non-transferable right to use it for its intended purpose while you remain an authorized User.
You must not intentionally disclose confidential information obtained through the Platform to unauthorized persons — including personal, KYC or payment information, property records, private complaints and security information — except where required by law or reasonably necessary to use the Platform.
Claybricks implements reasonable technical and organizational measures appropriate to the Platform and the information it processes. No internet-connected system can be guaranteed completely secure, and Claybricks does not guarantee that unauthorized access, cyberattacks, malware, data loss or other incidents can never occur. Users must also take reasonable steps to protect their own accounts. Where the law requires breach notification, Claybricks will follow the applicable requirements.
Claybricks may retain information as reasonably necessary for service delivery, contracts, legitimate business purposes, security, fraud prevention, disputes, legal or regulatory obligations, accounting/transaction records, or other lawful purposes. Information may be deleted or anonymized once no longer required, in accordance with law and our retention practices. You should keep independent copies of records that matter to you — backups are not guaranteed to be immediately restorable, complete, permanent or continuously available.
Calculations, templates, reports, reminders, records, notices and other information provided through the Platform are for administrative and informational purposes only, and do not constitute legal, tax, accounting, financial, investment, tenancy, real-estate or other professional advice. Obtain independent professional advice where you need it.
Claybricks does not guarantee rental collection, recovery of dues, tenant compliance, property safety, dispute resolution, deposit recovery, the accuracy of information an Owner enters, the authenticity of uploaded documents, visitor conduct, Security Staff conduct, the legal validity of any tenancy arrangement, or a property's compliance with law. Each User remains responsible for their own legal and contractual obligations.
Beta, preview, experimental or early-access features may contain errors, may change, may have limited functionality, may be unavailable, or may be discontinued. Where legally permissible, Claybricks does not guarantee the continuous availability of such features.
The Platform is provided "as is" and "as available", to the fullest extent permitted by law. Claybricks does not warrant continuous availability, error-free operation, uninterrupted service, the accuracy of all information on the Platform, permanent data preservation, notification delivery, the availability of any third-party integration, suitability for every User, or the absence of every possible security vulnerability. Nothing here excludes a statutory right that cannot be excluded by law.
To the fullest extent permitted by law, Claybricks and its personnel, contractors and service providers are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or loss of profits, revenue, opportunities, goodwill or data, arising from use of the Platform — including disputes over rent, maintenance, deposits, tenancy, property condition, visitor conduct, security decisions, payment disputes, User Content, or the actions of other Users. Where liability cannot be excluded, our aggregate liability will, to the fullest extent permitted by law, be limited to the fees you actually paid Claybricks in the twelve (12) months preceding the event giving rise to the claim. Nothing in this section limits any liability that cannot lawfully be limited.
To the fullest extent permitted by law, you agree to indemnify and hold harmless Claybricks and its personnel and service providers from claims, losses, damages, liabilities, penalties, costs and reasonable legal expenses arising from:
This indemnity does not apply to the extent a claim results from Claybricks' own liability that cannot legally be transferred or excluded.
Claybricks may suspend or terminate an account for violating these Terms, posing a security or fraud risk, suspected unlawful activity, harming others, abuse, unpaid subscription fees, or to protect Claybricks or its Users. Notice will be given where circumstances permit; immediate action may be taken where there is a security, fraud, legal or safety risk. An Owner may remove a Staff member's or Resident's/Tenant's access according to their own authority. Obligations that by their nature are meant to survive termination continue to apply.
You may request account closure through the Platform or by contacting support. Closure does not necessarily mean immediate deletion of all your information — Claybricks may retain information for legal compliance, fraud prevention, security, disputes, accounting, contracts, legitimate business purposes, or other lawful purposes. Deletion requests will be handled in accordance with applicable law.
Claybricks is not responsible for a failure or delay caused by circumstances beyond its reasonable control, including internet/telecommunications failures, cloud-provider outages, third-party failures, power failures, cyberattacks, natural disasters, fire, flood, government action, regulatory change, war, civil disturbance, strikes, or widespread infrastructure disruption, subject to any non-excludable legal obligation.
Claybricks may disclose information where required by law, a court order, a regulator, a law-enforcement authority, a valid government request, or other legally recognized process, or where reasonably necessary to protect rights, safety or security, subject to applicable law. Where legally permitted, Claybricks may notify an affected User.
These Terms are governed by the laws of India. Conflict-of-law principles that would require another jurisdiction's laws to apply are excluded to the extent permitted by law.
Parties should first attempt a good-faith resolution. If a dispute is not resolved within thirty (30) days of written notice, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended, in front of a sole arbitrator appointed in accordance with applicable law. The seat of arbitration will be Bengaluru, Karnataka, India, unless otherwise agreed in writing, and proceedings will be conducted in English. Either party may still seek urgent interim or protective relief from a competent court where legally available.
Grievances regarding these Terms, the Privacy Policy, or your data may be submitted to:
Claybricks will handle grievances in accordance with applicable law. We aim to acknowledge a grievance within seven (7) days and resolve it within thirty (30) days, or within any shorter statutory timeline that applies.
Notices to Claybricks may be sent through our designated support contact below. Claybricks may notify Users by email, in-app notification, the Platform, SMS, other electronic communication, or another legally permissible means. Keep your contact information current so notices reach you.
Claybricks may modify these Terms for Platform changes, new features, changes in business practice, legal requirements, security needs, or other legitimate reasons. An updated version will be published here with a revised effective date, with additional notice for material changes where required by law. Continuing to use the Platform after the effective date constitutes acceptance of the updated Terms, to the extent permitted by law.
You may not transfer or assign your rights or obligations under these Terms without Claybricks' prior written consent, except where the law prohibits that restriction. Claybricks may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of substantially all its assets, or another legitimate transfer of the Platform business.
If a provision of these Terms is found invalid, unlawful or unenforceable, it will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally possible, and the remaining provisions continue in force.
These Terms, the Privacy Policy, any applicable subscription terms, and any other document expressly incorporated by reference, constitute the entire agreement between you and Claybricks concerning use of the Platform. A specific written agreement with an Organization prevails over these Terms to the extent of any conflict.
Provisions that by their nature are intended to survive termination continue to apply, including intellectual property, confidentiality, payment obligations, indemnification, limitation of liability, dispute resolution, governing law, and data-retention obligations.